Read the Wikipedia overview of Adobe Systems. (Note: Wikipedia isnt usually considered a scholarly source but the contents of this page are satisfactory for the purposes of this Case. You may search the Web for additional sources of information about the company if you like but it is not necessary.)
Based upon your understanding of the Module 1 materials answer the following questions:
Chez Louise is a high-end French restaurant serving dinner only between 6 and 11 p.m. six nights per week (closed on Mondays). The restaurant was recently purchased by a national chain and underwent a complete renovation. The renovationwhich cost $1.6 millionexpanded capacity increased staff added menu items and changed the motif from Provenal rustic to Parisian chic. It also substantially increased menu prices.
The information below summarizes the state and activity of the business for the three months before the renovation and for three months following its reopening. The figures are the monthly averages of the three-month periods. The parameters are as follows:
Settings/night: The average number of place settings or places where a guest could sit at any given point in time. The dishes and flatware are of course replaced between guests. This number is averaged over time because the tables can be rearranged to accommodate parties. Its also not the same thing as seats because bench seating can accommodate more or fewer guests depending upon conditions.
Guests/night: The average number of guests served between opening and closing per night.
Returns/night: The average number of guests (per night) who have patronized the restaurant at least once in the previous month. This is determined from credit card records.
Income/night: The average total payments received from guests minus operating expenses per night.
Here are the operations numbers.
Calculate the following productivity numbers. Show your work.
Which of the gains would you consider most important? Least important? Why?