Law practice management software

Industry: Legal Law firms

Title: Streamlining the productivity of law firms using all in one software that integrates client service technology.

The Client:

The client is an independent software vendor company specializing in providing software for legal and real estate companies. The company has partnered with major law firms to provide various solutions. The platform is cloud-based and targets smaller law firms that may not have a better way of communicating with their clients. The platform serves more than 1000 clients that include medium to smaller law firms. Mycase offers a website platform as well as a mobile app to access the services. The platform allows clients to run their company from any location including at home.

The Software Features

• Billing Cycle: Tracks, when the invoice is made to the moment payments, are made. The software provides an end-to-end billing that saves time for the company on a complicated billing process.
• Case management: It is equipped with centralized storage for document with streamlined processes, and increased visibility on how the firm is performing, important in tracking different cases. It provides a report on the status of different cases, calendars for scheduling cases, central location for case management, and workflow, too, for automating standardized processes.
• Lead management allows the firm to track leads from prospects to clients. It helps in ensuring that the firm does not lose any opportunity. Enables management to assign to-dos, consultation appointments, and reminders for staff.
• Client experience: For centralizing communication with clients. Clients are kept up to date, allowing constant sharing or communication and messages securely.
• Customer support: My case offers support to its client 24 hours a day.

Challenges

One of the challenges faced by the platform is the risk of hackers and government intrusion. The platform provides a solution for sensitive communication and documents. Losing these documents and communication to clients to hackers will reduce the company’s reputation, whose primary business is offering technological solutions. Other challenges include low customer experience and increased downtime that affect service delivery. All these challenges can affect the reputation of the business. Another risk stems from third party users such as the customers to these law firms. However, in as much as these risks face the company, it has maintained a good record with minimum interruptions

Solution

The company relies on Amazon cloud computing service that offers faster processing of information. The platform also gives an intuitive interface, that ensures implementing resources and importing data as well as bringing the entire firm on board is fast and easy. The company is committed to ensuring that clients’ data is safe. Mycase uses 128-bit SSL encryption that is at the same level as the encryption used by banks for online transactions. The encryption establishes a secure connection when sending and receiving information. The data stored in the cloud is encrypted using 256-bit AES encryption. In addition, the users decide the type of information and document he or she wants to share with their customers, this is a way of improving security of the business.

Data Redundancy

The firm ensures back-ups are done regularly, and no data is lost in case of an event of failure by the hardware. Data is backed up every night to redundant Amazon S3 servers. After every update, the information is validated to ensure data integrity.

Physical Security

Physical security is also offered to the data from clients. Amazon EC2 cloud servers are located in the Amazon facilities protected by perimeters that match military-grade in nondescript locations. Access to these locations is controlled strictly by two-factor authentication accompanied by a constant security escort.