For an efficient and productive working environment in any institution, organizational behavior has to be highly analyzed and acted on accordingly. This refers to the understanding of the behaviors of both individuals and groups in an organization and determining the impacts of these behaviors on job structure, performance, communication, motivation, and leadership. Organizational behavior can, therefore, be simply put as the systematic analyzing and applying knowledge about how individuals and groups act within the organizations where they work. However, the organization itself affects the thoughts, feelings, and actions of its employees. Organizational behaviors is characterized by features such as job satisfaction, finding the right people, corporate culture, leadership and conflict resolution, understanding employees better, understand how to develop good leaders, develop a good team, and higher productivity. In the case study, Kelly’s leadership is facing organizational behavior-based challenges, as illustrated below.
Strengths in Kelly’s Leadership
Kelly can identify problems. In the case study, Kelly had several individual meetings with members of her team from which established were not fruitful; thus, she opted for the group meeting. She also realizes that there is a problem with her leadership styles. Therefore, she needs some changes. A group meeting could enable the sharing of ideas and on a large scale where analysis and criticism of proposals can be made.
Self-awareness and Understanding
As a leader, self-awareness is essential. Kelly confirms that she had not predicted that the issue of ethics could arise on the side of her team members and on the side of their client’s employees with whom they would interact during their research. Kelly is flexible and open to change. As a leader, one should be willing to consider the ideas and views of his or her juniors and make favorable where necessary. Kelly displays this leadership characteristic by agreeing with her colleagues that indeed the ethical concerns should be considered, and she, therefore, agrees to talk with her client and possibly develop an ethical approach to the work.
Goal-Oriented and Focused
Kelly is goal-oriented and focused. Any leader must be focused on the achievement of the organization’s goals. Kelly is very determined to deliver to her clients maximally. At first, she is resistant to the idea that the project has ethical issues because she is focused on providing the project as just as the client wants. This portrays her goal-oriented leadership skills.
Kelly appreciates consultation. When she feels overwhelmed, she opts to seek advice and further guidance from her boss. Consultative leadership enables a leader to get solutions when in a dilemma hence save prevent making poor decisions.
Under her leadership, the organization was able to maintain an ethical culture and reputation. The organizational culture is evident when the members insist that they were not willing to carry on with the project since it was unethical, and that was not their cup of tea. They were not willing to damage the excellent reputation that they had built both for themselves and the team. This, therefore, shows that through her leadership, Kelly had managed to maintain a unique organizational culture which the members highly upheld.
Weaknesses in Kelly’s Leadership
Lack of Understanding of Employees
From the case study, it is clear that Kelly does not have a full understanding of her team members. She does not know their views of ethical matters, and she only realizes this when she tables before them, a project that brings up this topic. While some members support her, the rest are in total disagreement.
Poor Conflict Resolution Skills
A leader should be able to provide a quick solution to disputes in his or her team. Kelly lacks proper conflict management and resolution skills. This arises when at the meeting, conflict arises among the members, and the meeting ends when the team members are still at loggerheads. She does not solve the dispute at once. The situation worsens further after her later meeting with Sam when claims arise that she considered Sally as unprofessional. This created a further rift in and divided into the team.
Lack of Ethical Considerations
A team leader must understand the beliefs and views of each member in decisions dealing with ethics. For a conducive working environment, a leader must be aware of how individual decisions will affect the feelings and emotions of every member of the team. Leaders should also evaluate the impacts of their actions and decisions to the recipients of their services or products. Kelly lacked ethical considerations for her decision. To her, what the client wanted was the most important. She did not consider how her team members would feel about lying to the employees that the project was meant for downsizing and not restructuring, as indicated by Kelly and the client. The team members felt the pain of job losses that their client’s employees would experience hence was resistant to go on with the project. Kelly saw this as a non-issue and even indicated that the members should not bring issues where there were none and unnecessary. She further suggested that they could avoid discussing the reality of their project with the Techshop employees to prevent them from finding out about their impending job losses. The Members, However, totally disagreed and maintained that they were not willing to damage their reputation by lying to their customers.
The case study depicts the importance of organizational behaviors towards the successful projects of any organization. It is, therefore, essential for leaders in any organization to have a good understanding of their employees to build better relationships by achieving personal objectives, organizational objectives, and social objectives. Kelly should improve on her conflict management skills. This will assist in developing a peaceful work environment. Before making any decision, Kelly should assess the impacts of the intended actions on the emotions and beliefs of individual members of her team. Her leadership and decision should have ethical considerations towards her customers