We understand that your privacy is important and that you care about how your personal data is
used and shared online. We respect privacy of data entrusted with / received by us as you visit
this website and/or use our service(s).
We are committed to secure and protect your privacy and data of whichever nature, including
that of business data, personal data, service data received in the capacity of a data processor etc.,
as per International standard practices. We are also committed to be transparent about what we
collect and how we use it.
being collected by us of different nature, purposes of such data collection, your right vis-a-vis
such data collection, and how we ensure your privacy is maintained etc.
Any word of this policy defined under the definition section shall have the meaning provided
herein, disregarding any contradictory definitions provided in any other legal/ other documents/
prevailing understanding of common people.
1. ABOUT THIS POLICY
This Policy sets out the essential details relating to your personal data relationship with us.
From time to time, we may develop new or offer additional services. If the introduction of these
new or additional services results in any change to the way we collect or process your personal
data, we will provide you with more information and additional terms or policies. Unless stated
otherwise when we introduce these new or additional services, they will be subject to this Policy.
GDPR specific privacy measures and features will be available. However, GDPR specific rights
like access to collected personal data, deletion/modification of stored data etc. shall be legally
binding only for PERSONAL DATA collected of NATURAL PERSONS (not a company,
partnership or any other kind of Legal Entity) of EU Subjects.
3. RIGHTS OF A VISITOR / LICENSEE
3.1 Right to access, rectify and/or delete personal data
If you are a Customer / Partner/ an interested party, providing your personal data to Us through
its website(s), applications or social media connects, blogs, corporate events, etc.; such data
being collected for specific purposes mentioned hereunder.
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Thus, deleting an User does not delete business-specific organization-owned data created and
contributed to; by the User including without limitation, knowledgebase articles, notes, forum
topics/comments, support calls, surveys, canned responses, ticket templates, contacts, companies,
tags, conversations in the tickets, comments or details provided on any third-party platform such
as social media etc.
Notwithstanding the foregoing, we will retain Service Data that may include your personal data
as necessary to comply with our legal obligations, for litigation/defence purposes, maintain
accurate financial and other records, resolve disputes, and enforce our agreements.
3.2 Your rights and your preferences
As available and except as limited under applicable law, the rights afforded to users are:
Right of Access – the right to be informed of and request access to the personal data we
process about you;
Right to Rectification – the right to request that we amend or update your personal data
where it is inaccurate or incomplete;
Right to Breach Notification – the right to be notified within 72 hours of a data breach
that is likely to result in a risk to your privacy rights;
Right to Erasure – the right to request that we delete your personal data;
Right to Restrict – the right to request that we temporarily or permanently stop processing
all or some of your personal data;
Right to Object –the right, at any time, to object to us processing your personal data on
grounds relating to your particular situation.
4. SHARING PERSONAL DATA
You have full control over your personal data provided to us through various means. We share
your personal data with your consent or as necessary to complete any transaction or provide any
services you have requested or authorized. We also share data with a third party; when required
by law or to respond to legal process; to protect our customers; to protect lives; to maintain the
security of our services; and to protect the rights or property of Us and its brand or Intellectual
We may share your data with independent third party(s) for consultations, support and technical
services, implementation of solutions etc. depending on your services request, only after
obtaining your consent regarding the same.
5. WHAT KIND OF PERSONAL DATA DO WE COLLECT?
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When you visit our website we may collect information, which may include your Personal Data.
For the purposes of General Data Protection Regulation (GDPR), we are the controller for
personal data collected through our owned systems and not for data collected on a platform
owned by any third party.
Different means through which we may collect your personal data for the following legitimate
5. 1 Enquiry
When you enquire about any service(s) we may collect your (i) contact information such as
name, e-mail address, mailing address, IP address, geographic location, or phone number,
software environment etc. or any combination of such information.
Subject to this Notice and the Terms, we will use such data, including without limitation, (i) send
you communication for the service(s); (ii) assess needs of your business to determine or suggest
suitable service(s); (iii) send you requested information about the service(s); (iv) respond to
customer service requests, questions and concerns.
5.2 Sign-up, Billing and Account information
When you subscribe and sign-up to any of service(s), we may collect your (i) contact information
such as name, e-mail address, mailing address, IP address, geographic location, or phone
number, of the Account admin; (ii) billing information like billing address, etc.
Apart from the aforementioned information collected by us, we automatically receive and record
certain Personal Data of yours when you visit our website. This includes device model, IP
address, the type of browser being used, usage pattern through cookies and browser settings. We
also collect clicks, scrolls, conversion and drop-off on our website and service(s) to render user
journey at real-time. Subject to this Notice, we will use such data, including without limitation,
to (i) assess needs of your business to determine or suggest suitable service(s); (ii) send you
requested information about the service(s); (iii) respond to customer service requests, questions
and concerns; and (iv) for analytical purposes.
6. HOW DO WE COLLECT YOUR PERSONAL DATA?
We collect your personal data in the following ways:
1. When you sign up for the Service – when you sign up to the service, we collect certain personal
data, so you can use the service such as your email address and name.
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2. Through your use of the Service – when you use the service, we collect personal data about your
use of Us service, such as what keywords you are tracking.
3. Personal data collected that enables us to provide you with additional features/functionality –
from time to time, you also may provide us with additional personal data or give us your
permission to collect additional personal data e.g. to provide you with more features or
functionality. You always will have the option to change your mind and withdraw your consent
at any time.
4. From third parties – we will receive personal data about you and your activity from third parties,
including advertisers and partners we work with in order to provide you with the Us service.
7. DISCLOSURE OF PERSONAL INFORMATION
7.1 We provide services in the UK, US and DE and any information that may be collected by us
or that you willingly provide to us may be shared and processed by third party sellers and/or our
partner companies who provide their products and services on our platform.
7.2 In addition to that, we may disclose your personal information to other third parties under the
7.2.1 Legal requirement – If we are required to disclose your personal information by law for
example to law enforcement or in response to a court order.
7.2.2 Protection of our rights – Where we believe it necessary to respond to claims asserted
against us, compliance with legal processes for instance warrants.
Cookies are pieces of information that a website transfers to an individual’s computer hard drive
for record keeping purposes. Cookies make using our website easier by, among other things,
saving your passwords and preferences for you. These cookies are restricted for use only on our
website, and do not transfer any personal information to any other party. Most browsers are
initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or
indicate when a cookie is being sent. Please consult the technical information relevant to your
browser for instructions. If you choose to disable your cookies setting or refuse to accept a
cookie, some parts of the website may not function properly or may be considerably slower.
When you use our service(s)/ website, we may store some information on your computer. This
information will be in the form of a “cookie” or similar file. Cookies are small pieces of
or otherwise invade your privacy. They cannot invade your hard drive and steal information. We
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about your current session. These are the Session Cookies and they are removed from your
system when you close the web browser or turn off the computer. You must enable cookies on
your web browser to browse our website.
9. CHILDREN'S PERSONAL DATA
We do not knowingly collect any Personal Data from children under the age of 18 If you are
under the age of 18, please do not submit any Personal Data through our website. If you have
reason to believe that a child under the age of 18 has provided Personal Data to us through our
website, please contact us and we will delete such personal information and terminate the child's
account from our databases.
10. SECURITY OF PERSONAL INFORMATION
The website has industry standard security measures in place to protect the loss, misuse, and
alteration of the information under our control. While there is no such thing as “perfect security”
on the Internet, we will take all reasonable steps to ensure the safety of your information.
Additionally, you retain all rights of ownership to the data you have stored with us.
Security for all personal information is extremely important to us. We have implemented
technical, administrative and physical security measures to attempt to protect your personal
information from unauthorized access and improper use. We also protect your personal
information offline. The computers/servers in which we store personal information are kept in a
secure environment. We continually review all such measures and update them when
11. WHAT IS OUR LEGAL BASIS FOR PROCESSING PERSONAL DATA
If you are a visitor of the website, our legal basis for collecting and using the Personal Data
described above will depend on the Personal Data concerned and the specific context in which
we collect it.
However, we will normally collect Personal Data from you only where we need the Personal
Data to perform a contract with you, or where the processing is in our legitimate interests or rely
upon your consent where we are legally required to do so and not overridden by your data
protection interests or fundamental rights and freedoms. In some cases, we may also have a legal
obligation to collect Personal Data from you or may otherwise need the Personal Data to protect
your vital interests or those of another person.
If we ask you to provide Personal Data to comply with a legal requirement or to perform a
contract with you, we will make this clear at the relevant time and advise you whether the
provision of your Personal Data is mandatory or not (as well as of the possible consequences if
you do not provide your Personal Data).
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Similarly, if we collect and use your Personal Data in reliance on our legitimate interests (or
those of any third party), we will make clear to you at the relevant time what those legitimate
12. LINKS TO THIRD PARTY SITES
Our website contains links to other websites that are not limited to but may be of our end
customers, Partners, advertisements etc. that are not owned or controlled by us. Please be aware
that we are not responsible for the privacy practices of such other websites or third parties. We
encourage you to be aware when you leave our website and to read the privacy policies of that
third-party website to understand their data collection, retention and process policy.
13. DATA BREACHES
We will report any unlawful data breach of this website’s database or the database(s) of any of
our third party data processors to any and all relevant persons and authorities within 72 hours of
the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
to time. You are bound by any such revisions and should therefore periodically visit our website