With the world becoming a more diverse and localized space there has been much more focus on servant leadership as a key attribute for managers and business leaders (Eva et al. 2019). Play Tom servant within the concept of servant leadership refers to the basic idea of being willing to serve others while maintaining the position of a leader. Servant leaders possess various characteristics for instance the desire for sustainable organizational growth and also the desire to improve and grow their employees who serve under them (Greasley & Bocârnea 2014). Their aim is to act as stewards of the environment in which they are in and they prioritize the growth and well-being of those who follow them while also enabling employees to work in a more effective manner and be responsible for their work duties. Servant leadership is effectively used in addressing the relationship between employees and clients and especially in the Healthcare sector in relation to patients and their satisfaction. Servant leadership is directly aligned with the aims and goals of healthcare organizations which is to improve the health of people who seek medical care from hospitals. There exists a wide range of literature that communicates volumes on the aspect of servant leadership and its application in medical institutions. According to Hanse et al. (2016), servant leaders in the Healthcare field are expected to grow their followers and enable them to have more capacity to deal with challenges and problems that arise within their organizations. This report outlines the ten principles of servant leadership with reference to various literature.
Healthcare professionals need to possess listening skills which allows them to appropriately and accurately receive and interpret communication from various parties. When communicating with their juniors, leaders in the Healthcare industry ought to have a keen ear for listening to the concerns and interests of their juniors. One of the major challenges to effective communication is poor judgment and this is often caused by poor listening (Greasley & Bocârnea 2014). When people do not listen to messages clearly then it is possible for miscommunication to occur and this may as well lead to poor decision-making which often occurs in the Healthcare industry and has devastating effects. The sender of the message can as well get frustrated or irritated due to the inability of the person they are communicating with to listen to them. Top employers and leaders in the Healthcare industry ought to develop listening skills and communicate them to their juniors or employees. Effective communication does not only provide for better relationships between leaders but also enables juniors to serve consumers better. In the Healthcare industry. Medical practitioners are very important in helping those requiring healthcare support. Servant leadership and tails being able to listen to the concerns of those serving under a leader in the Healthcare industry. Leaders ought to possess listening skills to enable them to pass on better service to end-users of the Healthcare services and this provides for a better relationship between them and those who work under them. In the long run, the Healthcare industry is able to achieve its desired goal and aims.
Empathy is another principle of servant leadership and it is paramount that business leaders possess empathy as a skill (Eva et al. 2019). Empathy helps one to understand people working under them in a much more effective and accurate way. Leaders in the healthcare industry can achieve better results with the people they work with by employing empathy when relating to them (Erkutlu & Chafra 2015). This allows them to understand these individuals and therefore predict the effect that their decisions will have all these individuals and therefore strategize better when making decisions. It is impossible for servant leaders to better those under them and create a new generation of leaders without employing empathy. Empathy and neighbors want to understand the weaknesses and strengths of those working under them and recognizing these trends creates a very clear Bond and also avoids time wastage trying to achieve their desired goals. One can also understand the risks involved in conducting a particular action and avoid those actions. Empathy is defined in other contexts as the ability to put you are self in another person’s experiences. This enables one to understand what the other individual is experiencing and the actions they are conducting and what motivations lead them into acting the way they do. The failure to have empathy in the Healthcare sector could have devastating effects not only on workers but also on patients. Leaders impart leadership skills into their juniors and therefore, having empathy could improve the way workers treat patients in the hospital.
Employees often experience very bad situations when at their workplace and some environments may be very toxic. Servant leaders have the great and noble opportunity of healing such employees of the pain they may have from a bad work environment. This is especially common in today’s environment where the world is highly diverse and diversity is not yet accepted by a few in Society (Fahlberg & Toomey 2016). Healing entails creating an appropriate work environment that induces a work-life balance. It involves giving those working under a leader the capacity and tools they need to succeed and also feel that they are very valued in a team. Such Healing comes about through a number of activities such as discussion, mentorship, and coaching. Leaders in the Healthcare industry ought to develop relationship-oriented processes in dealing with challenges among their juniors. Principles of servant leadership are interconnected and function on a multiple level basis whereby each one depends on the other to provide a reliable result (Erkutlu & Chafra 2015). In order for a leader to be able to develop relationship-based leadership Styles, they must be able to have empathy on those that they lead. In doing so they can understand the challenges that these employees face and more so if they are from a history they have with a certain working environment this goes a long way in helping to solve the problems and bring complete healing that will promote effective ways of moving forward towards the future. Leaders should develop a healing strategy for their employees to enable them to live much better lives and work in a good working environment.
Self-awareness is part and parcel of servant leadership and foreign leader to effectively manage those under him, he must have the capacity to understand himself or herself more. The principle entails having the capacity to understand one’s own actions, their emotions, and align themselves to external factors based on their individual interests (Eva et al. 2019). Individuals that are highly self-aware are able to effectively evaluate themselves, align their behaviors with their values, and manage their emotions. In addition, a servant leader with this attribute can as well have a better understanding of how other people perceive them accurately and know how to act when relating to other people on how they want to perceive them. According to Eva et al. (2019), “that while we are evolving evolution takes time, and many of the hunter-gatherers need to be embedded within us remain unfulfilled. In our hunter-gatherer tribes, we knew our leaders intimately, and there was no differentiation between the leader’s private and public self.” Despite the immense evolution that has occurred on human beings they still look up to their leaders to provide them with the direction and a sense of belonging. For the leaders to be in a position to provide these they must be aware of how those who follow them perceive them and this is only achievable through high levels of self-awareness. Leaders in Healthcare should have the capacity to effectively and critically assess themselves to understand their characteristics.
Leaders Have the role of providing Direction and this does not mean that they use an iron rod to instill belief and ideologies into those who follow them (Erkutlu & Chafra 2015). A leader in the Healthcare system can only achieve effective results if I told they have the power to persuade those who follow them to act in a certain way or process particular characteristics. It is also required that these leaders have the capacity to influence those who follow them to act in a particular way that is deemed appropriate and in doing so they will have achieved their desired goals. Team leaders that have the capacity to persuade their followers create a situation whereby every individual feels part of the team and is willing to make immense contributions towards the success of whatever they are doing. Persuasion is the hallmark of leadership since the aim of a leader is primarily to provide Direction and it is, therefore, paramount to have it as a characteristic. Otherwise, it will be impossible for the leaders to make any meaningful contribution in the areas of practice where they walk in and it will limit the magnitude of their success. This principle ensures that employees are not only following directions by order but are also motivated to carry out the desired actions because they have been persuaded fully to follow the leader. It is important for leaders in the healthcare system to achieve servant leadership and more so the perspective of persuasion and that way they will achieve much more.
A good servant leader must possess the characteristic of conceptualization to effectively lead a future-oriented team and concept. They must possess the fuel capability to visualize the vision and mission of the Healthcare institution especially in relation to providing similar services. They should have the capacity to passive the implications of what they desire to achieve on the employees at the organization and how it can be applied to the employees and what achievements the institution can make (Fahlberg & Toomey 2016). Servant leaders have the ability to shape the vision of the company and develop a long-term relationship towards achieving the desired goals. They do not use other people to make their own personal interests but rather equip others within the organization with a common goal of achieving the Vision and mission of the institution (Eva et al. 2019). This implies that they must have the ability to form both formal and informal relationships through shared negotiation. Some of the things that they must be able to conceptualize are such as the inevitability of crises and what actions the Healthcare system can take to solve the challenges. In the event of a crisis, it is possible that all responsible parties may not have the ability to fully meet the expectations required of them and their leaders should understand and provide Solutions towards this challenge (Hense et al. 2016). Servant leaders ought to recognize that their perception is not similar to that of those under them and therefore look for ways to effectively communicate what their interests are.
The modern perception of foresight is changing significantly as in today’s world, change is prevalent and volatile. It is also very complex in nature such that for healthcare institutions to remain Afloat they have to implement more changes and more frequently. The modern leader is expected to process the capacity to foresee situations before they occur and come up with a very effective strategy to combat challenges that may arise from the volatile change. Another major challenge for leaders in the world today is that there is no precedent for them to follow since the world is changing at a much faster rate than it did in the past. Servant leadership requires a leader to foresee situations and maintain a high-quality front view that will allow them to develop workable inside for the organization and develop solutions to challenges that may arise. Individuals that have foresight especially in the Healthcare sector is crucial in enabling the institution to solve challenges. In the case of the coronavirus, it would have been hard for medical professionals and leaders to foresee the virus in its scale since it has not been experienced in the modern world. Despite the lack of information, it is evident that leaders should have come up with ways to develop workable solutions that would work perfectly in solving the challenge of managing anxiety and related problems. Leaders with foresight have much easier time-solving problems that face institutions they work for and this gives them a higher at when dealing with situations in the Healthcare sector.
Stewardship is another principle of servant leadership that is ingrained in the characteristics that determine a leader that is successful. Stewardship is a temporary role outlined by the duration upon which our leader is in operation within a particular organization. Within the specified period of time, the leader is expected to make decisions based on their professional experience with match care as if they were making them on behalf of the owners of the institution. In the case of the Healthcare sector, it is expected that professionals in this area will act in accordance with professional practice for their patience as though they were taking care of themselves. On the other hand, in relation to the owners of the organization, they will act in such a manner that their conduct leads them to achieve the desired goals and vision of the organization where they work. Stewardship is aimed at promoting the well-being of all the members of an organization and one of the ways of promoting this is ensuring that each and every individual is content with their work environment. The leaders must understand that they do not own the entity but rather have been given a responsibility to take care of the entity as if it were their own. As a result, they are expected to act in utmost faith and for the benefit of the entire community in the Healthcare sector and not for personal gain.
Commitment to the Growth of People
The value of human beings and muscle cars goes beyond what they do within their work environment and this is the mind servant leader should possess (Fahlberg & Toomey 2016). They ought to have a deep understanding of people who work under them and know the kind of people they are beyond the work they do. Servant leaders must have a deep commitment to the personal and professional growth of the individuals within the Healthcare system not only to better them as individuals but also to improve the service they offer to patients (Eva et al. 2019). As aforementioned, the basic concept of servant leadership is to desire to see the best in other people, and more so does that a leader Direct. Part of this development process is continuous growth throughout the existence of an organization. Leaders in the Healthcare system ought to be in full support of self-development programs or education and actually encourage those who serve under them to participate in such programs which improve their levels of knowledge and understanding of the various concept that are required to provide full-scale Healthcare services and quality services. This will not only better these individuals to work in a much better way but also improve service delivery to patients. That way, the Healthcare system is capable of achieving its Vision and desired goals through employees and ensure that patients receive the full scale of care that they need to fast track there quick recovery and service.
Organizations work effectively when they have teams that trust each other and work by pulling together their strength to achieve more. This is why it is paramount for servant leaders to cultivate a culture of community building within the organization. This is especially so in the Healthcare industry where fulfilling tasks required the commitment of each person in a team and that way more can get achieved over a given period of time. Building a community requires the Servant leader too, first of all, understand the various characteristics that the people he or she leads process and then look for ways to integrate all of them together. The team members must be placed in such a manner that they can cooperate and work cohesively and this leads to much better results in their entire organization. The servant-leader can appropriately build the team by aligning the members with the goals of the entire organization so that they have a clear direction on what they must achieve. This majorly has great benefits for the organization as a whole and it enables the building of a better working relationship among the members of the organization. It also helps to reduce ambiguity among members and ensure that the organization is achieving the full scale of resources that all team members bring into it. Building a community and able members of organizations in the Healthcare industry to better address the work environment and also solve their problems in a very easy and convenient manner.
In conclusion, servant leadership entails growing juniors to a point where they are very effective in actualizing the activities of the organization. This goes a long way in ensuring that the organization is successful and also ensures that there is a lot of growth in their individual employees. The healthcare system has a complex nature that requires effective leadership strategies and Systems. Servant leaders ought to process various principles as have been outlined above and this enables them to bring together the workforce available for them and utilize the various resources they process to achieve the desired goals of the organization. The major aim of the Healthcare system is to provide health services with a major focus on the needs of consumers who are the patients and this can only be achieved through servant leadership. The leaders must, first of all, identify the Vision and goals of the institution for which they are working and impact these upon those who work under them. They should also build Communities with a similar belief system and in so doing they have an easier process actualizing the goals that are required of them and this goes a long way in promoting their ultimate success of the organization and its full growth in the long run.
Eva, N., Robin, M., Sendjaya, S., van Dierendonck, D., & Liden, R. C. (2019). Servant leadership: A systematic review and a call for future research. The Leadership Quarterly, 30(1), 111-132.
Fahlberg, B., & Toomey, R. (2016). Servant leadership: A model for emerging nurse leaders. Nursing2019, 46(10), 49-52.
Erkutlu, H., & Chafra, J. (2015). The effects of empowerment role identity and creative role identity on servant leadership and employees’ innovation implementation behavior. Procedia-Social and Behavioral Sciences, 181(7), 3-11.
Greasley, P. E., & Bocârnea, M. C. (2014). The relationship between personality type and the servant leadership characteristic of empowerment. Procedia-Social and Behavioral Sciences, 124(0), 11-19.
Hanse, J. J., Harlin, U., Jarebrant, C., Ulin, K., & Winkel, J. (2016). The impact of servant leadership dimensions on leader-member exchange among health care professionals. Journal of nursing management, 24(2), 228-234.