To prepare:
Review this weeks Learning Resources.
Think about a business scenario in which someone defended himself or herself with a justification or excuse. You could be involved or you could be an observer.
Consider the use of defensive strategies in a business environment.
Consider the relationship between internal and external rationale.
With these thoughts in mind:
PostbyDay 3at least 350 words responding to the following:
Describe the business scenario related to the justification or excuse.
Explain the defensive strategies you noticed.
Was the reason for the justification or excuse internal or external? Why does this matter?
Learning Resources
McLean S. (2016).Business relationships across cultures. Boston: Flat World Knowledge Publishers.
o Chapter 2 Cultures Relationships and Conflict.
Chapter 2 examines how individuals present themselves through self-disclosure which helps show others who you really are. The use of sound judgment is discussed as different levels of intimacy and Social Penetration Theory is also explored.
o Chapter 9 Negative News and Crisis Communication.
Chapter 9 reviews the process of delivering a negative news message. In addition this chapter also describes eliciting negative news the importance of a crisis communication plan and press conferences.
You may use any additional resources you see as appropriate