Zokoo Tech is an American Technology Agency that offers services in Mobile and web
application development, Design Services, financial modeling, and Business Consulting.
Currently, the company has operations in Boulder Colorado and other metropolitan areas in the
US with development teams outside the region. The company’s core value is being customer-
centric and developing products that are usable and competitive in the market. The company
aims at achieving success and delivering all the possible factors that will contribute to the
success of a particular service provided. The company has an ideology of developing innovative
applications and websites while partnering with startups and businesses to make the ideal
empathetic development experience for them. This is done by aligning services provided with the
core ideas of the clients and ensuring that they are brought into reality. This is achieved by
employing a variety of standards gained through world-class experience and training. ZoKoo
delights in being the most customer-centric, innovative, and interactive tech agency in the whole
of North America. All the company’s processes are geared towards ensuring that clients receive
simplified technology that is easy for them and their clients to use. The identified values above
are evident in the implementation of a food delivery application the team developed and
delivered to the market within the identified time.
ZoKoo is based on a few core values that guide the processes used in production on all
aspects of the business. The first Core value is empathy where the management tries to
understand the specific challenge that the client is facing or the solution they desire to provide.
Professionals at the company then come up with ideal solutions that will provide the client's
needs. The company also owns all the activities and outcomes related to its activities for example
if a mistake occurs, the management will own up the problem and come up with a solution
without affecting the operations of the client. Activities at the organization are also results-
oriented whereby the aim is to achieve the highest standards of production and output in the end.
All applications where the web or mobile-based, get developed with high levels of innovation
involved to bring out Solutions that are much better and competitive in the market. The company
maintains the highest levels of integrity and these are reflected upon the levels of security
established within the application. The developers take all necessary measures to ascertain the
security of applications against hackers.
The developed app was a food delivery app dedicated to being used mainly in the city
areas and for both iOS and Android operating systems. The company worked on both the back
and the front end of the application with enhanced user experience and user interface attributes.
The application was also developed with a very high standard to ensure that it was qualified to be
TOAST certified so that it could be used in a widespread manner in the US. The application is
meant to enable users to access a wide range of foods from various restaurants across cities in the
countries where it is active. ZoKoo utilized several technologies to fulfill this project with the
first one being the hosting which was done on Heroku. The user interface is designed through the
use of Photoshop and later transferred into the application through the use of Android Studio.
The underlying company is a Modern Vegan-Friendly Burger Franchise. It has operations in
more than 40 locations around the world and with special operations in specific cities that are
Dubai, Tokyo, and New York. The application will be available to users in all of these locations
and make it easy for them to order for vegan-friendly foods.
The backend got developed and certified by TOAST meaning that the company is
qualified to continue providing food services across the world where the certification is
recognized. It will also make the company competitive in communicating with its customer base
and allowing them to perceive it as an industry standard. The team at ZoKoo was swift in
developing the application and ensured that it got completed within the set timeline and it was
delivered to the client one day before the deadline. Upon communication between the client and
the developers during the development phase it was agreed that the project needed to be updated
and new features were added through constant communication. The team also communicated any
roadblocks that they came upon and any adjustments that needed to be made to ensure the project
was fulfilled appropriately and conclusively that would fulfill the client's needs and those of their
customers. The constant communication and shared that there was no much repetition on the
project after its implementation in case any challenges were to be realized at the time of using
ZoKoo faced several challenges when developing the application and this was mainly
related to the nature of the company. ZoKoo is based in the US, however, as defined above it has
other agencies around the world. The Development Team for this application is located in India.
Communication had to occur between three entities is which are the client, the management, and
the development team. All of these teams are located in different time zones and this made it
hard to make communication easy at any time a change was needed. Another major challenge is
the speed with which the project needed to be complete where the Development Team only had a
three-week deadline. Considering the strict customer-driven culture at ZoKoo, there was a very
little adjustment that could be made to this time despite the Development Team coming across
various roadblocks along the way. Another major demanding feature of this project is the strict
certification guidelines that the team had to meet to ensure the application will receive TOAST
certification. The development team had an ill team member and this significantly increased the
workload on one of the team members which made it much harder for them to complete the
project within the set time limit.
Following the Agile project management process for the project made it much easier for
the project to get completed within record time. The team undertook a rigorous planning process
before starting the development phase. The planning stage actively involved the client where
there was constant communication on what specific needs the client wanted to fulfill and how the
team could fulfill them. The team then took out another planning process of how they were going
to implement the application then the development phase began. The projects were developed
with various milestones and stages where at each stage the developers would consult the
management and end client on whether the modules achieved by then had met the desired needs.
This made it possible for the management to realize any existing imperfections and correct them
before going on with the project. The clients could also propose changes to the project and this
made it possible for them to complete the project without a major challenge and achieve all the
desired goals by the client. Executing project is an attribute ZoKoo has mastered over the years
and continues to excel in.
A great challenge that the Development Team faced during the implementation of this
project is having a limited timeline it could work with. In addition to this challenge, one of the
employees got ill and this increased pressure on other employees (Hoda & Murugesan 2016).
Moving forward, it is appropriate that the manager for this thing comes up with a better way to
manage workload in such cases. He could consider employing contract workers when working
on a project that has such a short timeline (Rasnacis & Berzisa 2017). This makes it possible for
the team to achieve its desired goals without a lot of pressure due to a short timeline. Another
recommendation that will be appropriate for the company, in general, is to make itself aware of
various certifications associated with mobile applications (Meredith 2017). The reason why the
Development Team faced a lot of pressure in aligning the application to this certification, is their
lack of knowledge with it. Moving forward, the company will consider training its employees on
various certifications that are associated with service delivery applications. In the future, it will
be much easier for them to understand what is required of them during the development process
and fulfill it at the development phase.
In summation, ZoKoo is a highly successful company that has achieved great milestones
through various projects implemented in the past. The Vegan-friendly food delivery app is just
an example among many of the many projects that the company has fulfilled through innovation
and adherence to a client-driven ideology. This is proven by the capacity of the company to meet
the deadline even when there were challenges such as staffing and a knowledge gap. One can
recommend it as an appropriate organization to approach if they have a similar requirement of
Hoda, R., & Murugesan, L. K. (2016). Multi-level agile project management challenges: A self-
organizing team perspective. Journal of Systems and Software, 117, 245-257.
Rasnacis, A., & Berzisa, S. (2017). Method for adaptation and implementation of agile project
management methodology. Procedia Computer Science, 104, 43-50.
Meredith, J. R., Mantel Jr, S. J., & Shafer, S. M. (2017). Project management: a managerial
approach. John Wiley & Sons.